Shipping & return policy

Shipping Policy

I strive for prompt order fulfillment and aim to ship your items efficiently. Please anticipate a shipping window of up to 2 weeks. Thank you for your understanding and support.

 

 Return Policy

We greatly value your satisfaction at Papillon Art. If you encounter any shipping damage, please notify us within 48 hours of receiving the package, accompanied by photos. 

For custom commissions, we'd like to highlight that they are non-refundable and exchangeable. All original pieces are considered final sale. Your understanding is appreciated, and if you have any queries, feel free to reach out.